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Frequently Asked Questions
Zagreb
After finalising your booking, the booking is sent to our central booking management system. Once it is registered and processed by our system, a booking confirmation is prepared to be sent to an email address you have provided.
Due to spam protection, we are sending all confirmation emails on every full hour. E.g. If you make a booking at 17.12h, you will receive your confirmation at 18.00h.
In case more than one hour has pased since you made your booking and you still have not received a confirmation, please check your 'Spam' folder. Maybe the email has ended up there by mistake.
In case you do not find an email in the 'Spam' folder either, you might have entered a working email address or our system has not sent the email due to a server mistake. Please, let us know at info@veronika.group (mailto:info@veronika.group?subject=Confirmation Email Not Received)and we will check in our system manually.
After finalising your booking, the booking is sent to our central booking management system. Once it is registered and processed by our system, a booking confirmation is prepared to be sent to an email address you have provided.
Due to spam protection, we are sending all confirmation emails on every full hour. E.g. If you make a booking at 17.12h, you will receive your confirmation at 18.00h.
In case more than one hour has pased since you made your booking and you still have not received a confirmation, please check your 'Spam' folder. Maybe the email has ended up there by mistake.
In case you do not find an email in the 'Spam' folder either, you might have entered a working email address or our system has not sent the email due to a server mistake. Please, let us know at info@veronika.group (mailto:info@veronika.group?subject=Confirmation Email Not Received)and we will check in our system manually.
In case you are checking in to Apartments Veronika, unfortunately, no pets are allowed. In case you are checking in to Apartments Novus, pets are allowed on request and charges may be applicable.
We would also like to stress that the apartment is subject to inspection upon check-out and that any repair costs for damage caused by you or your pet may need to be reimbursed to the property.
In accordance with the Croatian Law, we are required to collect certain information about the guests checking in and forward them to the Tourist Office.
The information we are collecting are:
• Full name
• Country of residence
• Date of birth
• Gender
• Type of document
• Document number
• Citizenship
• Place of residence
• Country of birth
We also compare the guests' full names to our system's record to ensure the right persons are served. We will also compare the photo on the provided document with your appearance for security reasons.
In accordance with the Croatian Law, we are required to collect certain information about the guests checking in and forward them to the Tourist Office.
The information we are collecting are:
• Full name
• Country of residence
• Date of birth
• Gender
• Type of document
• Document number
• Citizenship
• Place of residence
• Country of birth
We also compare the guests' full names to our system's record to ensure the right persons are served. We will also compare the photo on the provided document with your appearance for security reasons.
Yes, you can bring your pet with you. All of our properties are pet friendly and pets can stay free of charge.
We do want to stress that the apartment is subject to inspection upon check-out and that any repair costs for damage caused by you or your pet may need to be reimbursed to the property.
Please, let us know that you will be arriving with a pet in order for us to prepare the apartment accordingly.
No, unfortunately, at this moment we do not accept credit/debit cards as a for of guarantee.
Depending on the Payment Conditions on the property's page, you will be requred to make one to two bank deposits in order to guarantee for your reservation.
In case you cancel within the free cancellation period, you will be eligible for a deposit refund in accordance with the Booking Conditions.
In case your reservation is eligible for free parking, a member of our staff will show you your parking spot.
In case you are not eligible for free parking, paid parking spaces are available around the property. More information about parking in Makarska can be found on the following link (https://makarska.hr/hr/parking/115)(Croatian only).
No, unfortunately, at this moment we do not accept credit/debit cards as a for of guarantee.
Depending on the Payment Conditions on the property's page, you will be requred to make one to two bank deposits in order to guarantee for your reservation.
In case you cancel within the free cancellation period, you will be eligible for a deposit refund in accordance with the Booking Conditions.
If you are leaving your car parked between 15h on a Saturday and 7h on a Monday, free parking is possible on the street around the property. Please, make sure you park on a WHITE parking spot. Yellow parking spots are reserved for embassies, companies, and similar.
If you are leaving your car for longer than the abovementioned timeframe or on other days of the week, we recommend one of the public garages that are near the property. The following garages are just 400 meters away from the property (5 minute walk):
1. Public garage Petrinjska (Address: Petrinjska 59, 10000 Zagreb)(https://goo.gl/maps/XRqEyQx71ct)
2. Public garage Langic (Address: Trg Josipa Langa 13, 10000 Zagreb)(https://goo.gl/maps/SBievPCyVmB2)
Prices in the aforementioned public garages are as follows:
• One hour of parking (from 8h until 21h): 7 HRK (1 EUR)
• One hour of parking (from 21h until 8h): 1 HRK (0.20 EUR)
• 24-hour parking ticket: 55 HRK (7.50 EUR)
Street parking pricelist is as follows:
• One hour of parking: 12 HRK (1.70 EUR)
• 24-hour parking ticket: 100 HRK (15 EUR)
Street parking is paid if parked during the following schedule:
• Working day: from 7h until 22h
• Saturday: from 7h until 15h
On all the other days, including Sunday and holidays, street parking in not charged. Parking in garages remains billable.
In case you have lost or misplaced your booking confirmation, no worries. This booking confirmation is just for your record so that you can have all the information about your stay with us in one place.
When checking you in, all we need is your documents (National ID, Passport, Drivers licence, or any other valid document with a picture) to check you in with the Tourist Office which is required by Law.
In case you would like to have your booking confirmation for your record despite whether you need it or not to check-in, let us know at info@veronika.group (mailto:info@veronika.group?subject=Please, Resend My Booking Confirmation)and we will resend it to you.
We will accept any official document that is valid for the time you are staying at the property and has a photo of the holder.
Some of the documents that can be used to check-in are:
• Personal passport
• Personal ID card
• Drivers licence
• Diplomatic passport
• Diplomatic ID card
• Proof of passport retention
• Health insurance card
• Joint passport
• Family passport
• Children's passport
• Shipping booklet
• Sailor's booklet
• Official passport
We will accept any official document that is valid for the time you are staying at the property and has a photo of the holder.
Some of the documents that can be used to check-in are:
• Personal passport
• Personal ID card
• Drivers licence
• Diplomatic passport
• Diplomatic ID card
• Proof of passport retention
• Health insurance card
• Joint passport
• Family passport
• Children's passport
• Shipping booklet
• Sailor's booklet
• Official passport
In case you have lost or misplaced your booking confirmation, no worries. This booking confirmation is just for your record so that you can have all the information about your stay with us in one place.
When checking you in, all we need is your documents (National ID, Passport, Drivers licence, or any other valid document with a picture) to check you in with the Tourist Office which is required by Law.
In case you would like to have your booking confirmation for your record despite whether you need it or not to check-in, let us know at info@veronika.group (mailto:info@veronika.group?subject=Please, Resend My Booking Confirmation)and we will resend it to you.
To save the time used to check-in our guests, we use an automatic official document recognition in order to autofill the information needed to check you in with the Tourist Office.
We are not at any moment taking a photo of your document or storing information or photos of your document on our devices.
Once the needed information is scanned, it is sent to the Tourist Office and not stored locally at any point.
To save the time used to check-in our guests, we use an automatic official document recognition in order to autofill the information needed to check you in with the Tourist Office.
We are not at any moment taking a photo of your document or storing information or photos of your document on our devices.
Once the needed information is scanned, it is sent to the Tourist Office and not stored locally at any point.
You will get your receipt as soon as we check you in. It will be delivered to you automatically via email.
In case you do not receive your receipt via email by the end of the day on which you have checked in, please reach out to us at info@veronika.group a(mailto:info@veronika.group?subject=Missing Receipt)nd we will resend it.
You will get your receipt as soon as we check you in. It will be delivered to you automatically via email.
In case you do not receive your receipt via email by the end of the day on which you have checked in, please reach out to us at info@veronika.group a(mailto:info@veronika.group?subject=Missing Receipt)nd we will resend it.
Yes, you will need to pay city tax once you arrive at the property. This is not included in the total price and was not charged to you due to the fact it depends on the number of persons staying at the property.
City tax is calculated as follows:
• 8 HRK (approx. 1.08 EUR) per person per night for persons 18 years old or older
• 4 HRK (approx. 0.55 EUR) per person per night for persons between 12 and 18 years of age
• 0 HRK per person per night for persons younger than 12 years old
Unlike most hotels, we do not advertise multiple apartments under a single room type. This means that we will advertise one apartment per room type meaning that you will get the same apartment that you have booked online.
Some booking websites showcase photos of all of our room types together in one slideshow on the property's public listing page. Please, click on the room type you would like to book in order to see only photos of that apartment.
In case you still believe that you have been assigned a wrong room, please let us know at info@veronika.group (mailto:info@veronika.group?subject=Possible Wrong Apartment Assignment)or reach out to one of our staff members.
Yes, you will need to pay city tax once you arrive at the property. This is not included in the total price and was not charged to you due to the fact it depends on the number of persons staying at the property.
City tax is calculated as follows:
• 8 HRK (approx. 1.08 EUR) per person per night for persons 18 years old or older
• 4 HRK (approx. 0.55 EUR) per person per night for persons between 12 and 18 years of age
• 0 HRK per person per night for persons younger than 12 years old
Zagreb
Makarska
Makarska
After finalising your booking, the booking is sent to our central booking management system. Once it is registered and processed by our system, a booking confirmation is prepared to be sent to an email address you have provided.
Due to spam protection, we are sending all confirmation emails on every full hour. E.g. If you make a booking at 17.12h, you will receive your confirmation at 18.00h.
In case more than one hour has pased since you made your booking and you still have not received a confirmation, please check your 'Spam' folder. Maybe the email has ended up there by mistake.
In case you do not find an email in the 'Spam' folder either, you might have entered a working email address or our system has not sent the email due to a server mistake. Please, let us know at info@veronika.group (mailto:info@veronika.group?subject=Confirmation Email Not Received)and we will check in our system manually.
After finalising your booking, the booking is sent to our central booking management system. Once it is registered and processed by our system, a booking confirmation is prepared to be sent to an email address you have provided.
Due to spam protection, we are sending all confirmation emails on every full hour. E.g. If you make a booking at 17.12h, you will receive your confirmation at 18.00h.
In case more than one hour has pased since you made your booking and you still have not received a confirmation, please check your 'Spam' folder. Maybe the email has ended up there by mistake.
In case you do not find an email in the 'Spam' folder either, you might have entered a working email address or our system has not sent the email due to a server mistake. Please, let us know at info@veronika.group (mailto:info@veronika.group?subject=Confirmation Email Not Received)and we will check in our system manually.
In case you are checking in to Apartments Veronika, unfortunately, no pets are allowed. In case you are checking in to Apartments Novus, pets are allowed on request and charges may be applicable.
We would also like to stress that the apartment is subject to inspection upon check-out and that any repair costs for damage caused by you or your pet may need to be reimbursed to the property.
In accordance with the Croatian Law, we are required to collect certain information about the guests checking in and forward them to the Tourist Office.
The information we are collecting are:
• Full name
• Country of residence
• Date of birth
• Gender
• Type of document
• Document number
• Citizenship
• Place of residence
• Country of birth
We also compare the guests' full names to our system's record to ensure the right persons are served. We will also compare the photo on the provided document with your appearance for security reasons.
In accordance with the Croatian Law, we are required to collect certain information about the guests checking in and forward them to the Tourist Office.
The information we are collecting are:
• Full name
• Country of residence
• Date of birth
• Gender
• Type of document
• Document number
• Citizenship
• Place of residence
• Country of birth
We also compare the guests' full names to our system's record to ensure the right persons are served. We will also compare the photo on the provided document with your appearance for security reasons.
Yes, you can bring your pet with you. All of our properties are pet friendly and pets can stay free of charge.
We do want to stress that the apartment is subject to inspection upon check-out and that any repair costs for damage caused by you or your pet may need to be reimbursed to the property.
Please, let us know that you will be arriving with a pet in order for us to prepare the apartment accordingly.
No, unfortunately, at this moment we do not accept credit/debit cards as a for of guarantee.
Depending on the Payment Conditions on the property's page, you will be requred to make one to two bank deposits in order to guarantee for your reservation.
In case you cancel within the free cancellation period, you will be eligible for a deposit refund in accordance with the Booking Conditions.
In case your reservation is eligible for free parking, a member of our staff will show you your parking spot.
In case you are not eligible for free parking, paid parking spaces are available around the property. More information about parking in Makarska can be found on the following link (https://makarska.hr/hr/parking/115)(Croatian only).
No, unfortunately, at this moment we do not accept credit/debit cards as a for of guarantee.
Depending on the Payment Conditions on the property's page, you will be requred to make one to two bank deposits in order to guarantee for your reservation.
In case you cancel within the free cancellation period, you will be eligible for a deposit refund in accordance with the Booking Conditions.
If you are leaving your car parked between 15h on a Saturday and 7h on a Monday, free parking is possible on the street around the property. Please, make sure you park on a WHITE parking spot. Yellow parking spots are reserved for embassies, companies, and similar.
If you are leaving your car for longer than the abovementioned timeframe or on other days of the week, we recommend one of the public garages that are near the property. The following garages are just 400 meters away from the property (5 minute walk):
1. Public garage Petrinjska (Address: Petrinjska 59, 10000 Zagreb)(https://goo.gl/maps/XRqEyQx71ct)
2. Public garage Langic (Address: Trg Josipa Langa 13, 10000 Zagreb)(https://goo.gl/maps/SBievPCyVmB2)
Prices in the aforementioned public garages are as follows:
• One hour of parking (from 8h until 21h): 7 HRK (1 EUR)
• One hour of parking (from 21h until 8h): 1 HRK (0.20 EUR)
• 24-hour parking ticket: 55 HRK (7.50 EUR)
Street parking pricelist is as follows:
• One hour of parking: 12 HRK (1.70 EUR)
• 24-hour parking ticket: 100 HRK (15 EUR)
Street parking is paid if parked during the following schedule:
• Working day: from 7h until 22h
• Saturday: from 7h until 15h
On all the other days, including Sunday and holidays, street parking in not charged. Parking in garages remains billable.
In case you have lost or misplaced your booking confirmation, no worries. This booking confirmation is just for your record so that you can have all the information about your stay with us in one place.
When checking you in, all we need is your documents (National ID, Passport, Drivers licence, or any other valid document with a picture) to check you in with the Tourist Office which is required by Law.
In case you would like to have your booking confirmation for your record despite whether you need it or not to check-in, let us know at info@veronika.group (mailto:info@veronika.group?subject=Please, Resend My Booking Confirmation)and we will resend it to you.
We will accept any official document that is valid for the time you are staying at the property and has a photo of the holder.
Some of the documents that can be used to check-in are:
• Personal passport
• Personal ID card
• Drivers licence
• Diplomatic passport
• Diplomatic ID card
• Proof of passport retention
• Health insurance card
• Joint passport
• Family passport
• Children's passport
• Shipping booklet
• Sailor's booklet
• Official passport
We will accept any official document that is valid for the time you are staying at the property and has a photo of the holder.
Some of the documents that can be used to check-in are:
• Personal passport
• Personal ID card
• Drivers licence
• Diplomatic passport
• Diplomatic ID card
• Proof of passport retention
• Health insurance card
• Joint passport
• Family passport
• Children's passport
• Shipping booklet
• Sailor's booklet
• Official passport
In case you have lost or misplaced your booking confirmation, no worries. This booking confirmation is just for your record so that you can have all the information about your stay with us in one place.
When checking you in, all we need is your documents (National ID, Passport, Drivers licence, or any other valid document with a picture) to check you in with the Tourist Office which is required by Law.
In case you would like to have your booking confirmation for your record despite whether you need it or not to check-in, let us know at info@veronika.group (mailto:info@veronika.group?subject=Please, Resend My Booking Confirmation)and we will resend it to you.
To save the time used to check-in our guests, we use an automatic official document recognition in order to autofill the information needed to check you in with the Tourist Office.
We are not at any moment taking a photo of your document or storing information or photos of your document on our devices.
Once the needed information is scanned, it is sent to the Tourist Office and not stored locally at any point.
To save the time used to check-in our guests, we use an automatic official document recognition in order to autofill the information needed to check you in with the Tourist Office.
We are not at any moment taking a photo of your document or storing information or photos of your document on our devices.
Once the needed information is scanned, it is sent to the Tourist Office and not stored locally at any point.
You will get your receipt as soon as we check you in. It will be delivered to you automatically via email.
In case you do not receive your receipt via email by the end of the day on which you have checked in, please reach out to us at info@veronika.group a(mailto:info@veronika.group?subject=Missing Receipt)nd we will resend it.
You will get your receipt as soon as we check you in. It will be delivered to you automatically via email.
In case you do not receive your receipt via email by the end of the day on which you have checked in, please reach out to us at info@veronika.group a(mailto:info@veronika.group?subject=Missing Receipt)nd we will resend it.
Yes, you will need to pay city tax once you arrive at the property. This is not included in the total price and was not charged to you due to the fact it depends on the number of persons staying at the property.
City tax is calculated as follows:
• 8 HRK (approx. 1.08 EUR) per person per night for persons 18 years old or older
• 4 HRK (approx. 0.55 EUR) per person per night for persons between 12 and 18 years of age
• 0 HRK per person per night for persons younger than 12 years old
Unlike most hotels, we do not advertise multiple apartments under a single room type. This means that we will advertise one apartment per room type meaning that you will get the same apartment that you have booked online.
Some booking websites showcase photos of all of our room types together in one slideshow on the property's public listing page. Please, click on the room type you would like to book in order to see only photos of that apartment.
In case you still believe that you have been assigned a wrong room, please let us know at info@veronika.group (mailto:info@veronika.group?subject=Possible Wrong Apartment Assignment)or reach out to one of our staff members.
Yes, you will need to pay city tax once you arrive at the property. This is not included in the total price and was not charged to you due to the fact it depends on the number of persons staying at the property.
City tax is calculated as follows:
• 8 HRK (approx. 1.08 EUR) per person per night for persons 18 years old or older
• 4 HRK (approx. 0.55 EUR) per person per night for persons between 12 and 18 years of age
• 0 HRK per person per night for persons younger than 12 years old
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